Delay in First Credit of Pension into the account of pensioner/familypensioner regarding: CPAO OM 2023

भारत सरकार

वित्त मन्त्रालय, व्यय विभाग

केन्द्रीय पेंशन लेख कार्यालय

त्रिकूट-11 भीकाजी कामा प्लेस

नई दिल्ली-110066

GOVERNMENT OF INDIA

MINISTRY OF FINANCE

DEPARTMENT OF EXPENDITURE

CENTRAL PENSION ACCOUNTING OFFICE

 

TRIKOOT-II, BHIKAJI CAMA PLACE,

: 26174596, 26174456, 26174438

CPAO/IT&TECH/Bank Performance/37 Vol-111(A)/2023-24/130

Office Memorandum

Subject: Delay in First Credit of Pension into the account of pensioner/family pensioner regarding.

1. Kind attention is invited to this office OM No.40 dated 12.07.2021 and OM No. 71 dated 23.05.2023 wherein all the Head of the CPPCs of authorized banks were directed to ensure that the credit of the first pension into the accounts of pensioner/family pensioner is carried out immediately on the basis of e-PPO and e-SSA received from CPAO without awaiting for the physical copy of PPO.

2. It has been observed that banks are not following instructions issued by the CPAO vide

above said OMs. The first credit of pension into the account of pensioner/family pension is still

delayed. This delay in crediting the first pension to the pensioner's account is causing undue hardship to pensioners.

3. With a view to streamlining the process to expedite the payment of first credit, all the

Heads of the CPPCs are hereby directed again to ensure that the credit of the first pension is

carried out on the basis of e-PPO and e-SSA as and when received from CPAO and diligently

follow CPAOS's instructions given in this regard. The physical PPO booklet and related

documents will continue to be sent to CPPCs until further orders for verification of the

pensioner's details and if any differences are found between the e-PPO and manual PPO, the

same should be intimated to CPAO within a month for necessary corrective action.

Further, it may also be ensured that the e-scroll for all payments of pension made is

submitted on the same day to CPAO while intimating RBI.

4. This issue with the approval of the Chief Controller (Pension).

To,

All the Head of CPPCs of Authorized Banks.

All the GBUS/GBDs of Authorized Banks.

Dated:20.10.2023

Potrz/10/2023

Sr. Accounts Officer (IT & Tech)

NEW DELHI-110066

PHONES: 26174596, 26174456, 26174438